That Librul Media, Part 2
Jun 23rd, 2006 at 10:43 am by Susie
Citizen action pays off this time:
Dear Susan,
I will pass along your concerns to our Program Director.As to your comments that it is ” info-tainment” rather than news, there is some degree of accuracy to that. We are a Music station, presenting ourselves in a family friendly environment. We should, however, strive for accuracy in what little news we do present.I will ask our Program Director to pass your concerns along to Metro news Source, our wire service provider.
I’m sorry that your exchange with our staff member was less than what you may reasonably expect. I will ask our Program Director to speak to him on his phone ettiquette with a listener who cares enough to call and write.
We appreciate your input and hope this isolated incident won’t prevent you from enjoying 98.1 WOGL in the future.
Jim Loftus
context?
follow the “citizen action” link. It explains it all.
I think the least they can do is take you out to dinner.
Once upon a time, radio stations had REAL news staffs.
25 years ago, the 10 small market stations in my area each had a news staff. Of that 10, now only 1 has one. (the station I left 8 years ago)Even the station I work part time for now, which had been a very aggressive news source, has been reduced to using a network national news feed with only a handful of local stories recorded early morning and replayed throughout the day.
I’ll be Mr. Loftus (that name sounds awfully familiar)is more concerned about the way his staff treated you than how they treated the news.
We should take a look at what Jay Rosen, PressThink, is talking about todyay, at PressThaink, and BoggerCon
Heh. This sounds like you just got a canned response from someone who’s studied the widely taught doctrine that customers who complain mostly want to be “heard & understood” but you don’t really have to DO anything about their complaint.
What payoff? The only thing promised is to “ask” someone to speak to an employee about phone ettiquette.