So I got this call late last night. I didn’t pick up, because I don’t answer the phone late at night unless it’s someone I know. Oddly enough, it was from Comcast.

I returned the call, left a message and assumed it was about the exercise in futility my service call this Friday.

I was pleasantly surprised this afternoon to find it was from the Office of the Comcast Supreme High Resolution Czar (that might not be the exact title). Ray, my new best friend, spent 90 minutes on the phone walking me through all the exact same stuff I’ve already been through - but he was very apologetic, which I liked.

“Look, Ray,” (I called him ‘Ray’ because I felt kind of close to him now) “I understand why you’re walking me through all this, I really do. But I can assure you that I’m not stupid, I’m highly motivated and if there was any way on God’s green earth that I could make this modem work through anything I could do on my end, I’d already be doing it.

“I must have unplugged the modem 50 times yesterday. I hit the reset button, I restarted the computer more times than I can count. It’s not me. That’s it, it’s out of my hands. Do you understand? Something else is broken, and someone from your company has to fix it. You realize, you’ve already spent more on service calls than I’ve paid you in the past year - it’s time to deliver the goods!”

Well, dear reader, he had to agree. There was nothing left for us to try.

And then he said it: “You wrote about what happened to you on your last visit…”

“Ray, I never wrote anything. I’ve just been on the phone with customer service a million times.” And then it hit me.

“Do you have people who sit and look for posts about Comcast online?”

Yes, as a matter of fact, my post at Huffington Post had been brought to his attention.

See, he didn’t really love me at all. I was nothing but a public relations problem. (sniff) Oh, who am I kidding? As long as they fix my service, I don’t care why. Thank you, Arianna.

So tomorrow, an entire team of experts will descend on my abode and they will not rest until this problem is resolved. Ray promised.