Being in the field service business myself, I have to listen to the customer and pepper the hell out of them with questions to get to the bottom of their machine problems.

i’m not happy with them either. i never had a single problem when i lived in west philly when they still had time warner, and i’ve had way too many service calls too. i fucking hate comcast. but i think i might hate verizon more.

oh and you need to reset the cable boxes all the time…i have the dvr one and that thing crashes a couple times a month.

and while we’re griping, i’ve lived at this place for almost a year and have yet to get a correct peco bill, but that doesn’t stop them harrassing me about not paying the bill with wild overcharges on time. i do pay my bills on time religiously, but not when it’s double what it should be because they can’t seem to get me a working meter.

i think they finally gave me working ones, but now they haven’t sent me a bill for almost 2 months…i’m waiting for the disconnect notice now. haha, lovely how businesses run, huh?

This is all true - I didn’t make up any of this shit. As bad as their service can be, I don’t recommend this course of action, however.

Now of course to get this you have to live in a neighborhood that Verizon deems worthy, i.e. with enough money, to be upgraded to full fiber optics. The internet has had no issues or outages and even came with a free password secured wireless router. The TV is cheaper than comcasts basic digital and has more channels. The phone is basically unchanged

That is, it didn’t work.

I called Comcast. That same day–a Saturday–two guys with a laptop arrived; they really knew their stuff. They replaced, at no charge, several couplers that pre-dated internet service, and substituted their cable modem for mine until I was able to get mine replaced at CompUSA. (There was a rental charge for using Comcast’s modem, but they laid it out up front.)

I have no complaints about Comcast customer service here in Delaware. The only time it’s dropped for me since Comcast bought whoever was here before them was when some bozo ran into a light pole at the foot of the street. Before Comcast took over the service (this was before I had cable internet), the cable dropped several times a month.

I’m telling this story not to impeach yours–I know you’ve been struggling with them ever since I started reading your blog and probably before–but simply to point out that sometimes even Comcast gets it right.

Incompetence /= evil.

And, no, I wouldn’t get their phone service. I used to know someone who used it (in Boston) and was very happy with it, but I like the comfort of having a real physical telephone wire come into my phone.

But, ya know, I almost never answer that phone. Almost all the calls are from our best friend, “Unknown Name/Unknown Number.”