Comments on: Customer service http://susiemadrak.com/2008/02/25/11/28/customer-service/ Keeping a jaundiced eye on the corporate media. Sun, 07 Sep 2008 14:47:19 +0000 http://wordpress.org/?v=2.6 By: Mike G http://susiemadrak.com/2008/02/25/11/28/customer-service/#comment-137148 Mike G Tue, 26 Feb 2008 05:39:05 +0000 http://susiemadrak.com/2008/02/25/11/28/customer-service/#comment-137148 This is classic Rethug MBA superficial bullshit. Don't bother fixing the substandard buildings, broken-down equipment or overworked and undertrained staff; because that might indicate that shitty management was responsible for something. Just bring in puerile smiley-face training for the staff. Yeah, that's the only problem here, that the working peasants aren't Disney-plastic Stepford employees. This is classic Rethug MBA superficial bullshit.

Don’t bother fixing the substandard buildings, broken-down equipment or overworked and undertrained staff; because that might indicate that shitty management was responsible for something.

Just bring in puerile smiley-face training for the staff. Yeah, that’s the only problem here, that the working peasants aren’t Disney-plastic Stepford employees.

]]> By: PT&S http://susiemadrak.com/2008/02/25/11/28/customer-service/#comment-137147 PT&S Tue, 26 Feb 2008 05:03:18 +0000 http://susiemadrak.com/2008/02/25/11/28/customer-service/#comment-137147 With respect, I thought when I read the story that it was pretty cool. Disney has earned a reputation for being ahead of the curve in paying attention to customer satisfaction in the theme parks. You don't have to love them, but for someone to say, hey, we're in a mess at Walter Reed, let's go bring in someone from best-in-class to buff us up ... that's a respectable impulse on the part of the management of that organization. If they don't get the support from above to spend enough to deliver, yeah, that's a different problem. With respect, I thought when I read the story that it was pretty cool. Disney has earned a reputation for being ahead of the curve in paying attention to customer satisfaction in the theme parks. You don’t have to love them, but for someone to say, hey, we’re in a mess at Walter Reed, let’s go bring in someone from best-in-class to buff us up … that’s a respectable impulse on the part of the management of that organization.

If they don’t get the support from above to spend enough to deliver, yeah, that’s a different problem.

]]> By: Phydeaux http://susiemadrak.com/2008/02/25/11/28/customer-service/#comment-137146 Phydeaux Tue, 26 Feb 2008 04:50:18 +0000 http://susiemadrak.com/2008/02/25/11/28/customer-service/#comment-137146 Next week they have to watch a Porky Pig cartoon so they can learn how to properly say, "That's all, Folks" as they roll patients out the door. Next week they have to watch a Porky Pig cartoon so they can learn how to properly say, “That’s all, Folks” as they roll patients out the door.

]]> By: babaloo http://susiemadrak.com/2008/02/25/11/28/customer-service/#comment-137137 babaloo Mon, 25 Feb 2008 17:04:41 +0000 http://susiemadrak.com/2008/02/25/11/28/customer-service/#comment-137137 Gee, now Walter Reed employees need training to care about their patients! I have two suggestions: 1) get rid of minimum wage contractors and 2) spend enough money so that all physical aspects of the place are not totally deteriorated. Gee, now Walter Reed employees need training to care about their patients! I have two suggestions: 1) get rid of minimum wage contractors and 2) spend enough money so that all physical aspects of the place are not totally deteriorated.

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