We asked ACSI to provide us with customer satisfaction scores for every company in every industry that they cover and it turns out that Comcast and TWC have the lowest customer satisfaction ratings of any of them.
In fact, Comcast and TWC’s Internet service businesses were the only two businesses in the United States to score below a 60 on the ACSI’s 100-point scale. What’s most amazing is that both Comcast and TWC have even lower customer satisfaction ratings than United Airlines, which has a notoriously bad reputation in an industry that, due in part to government security requirements, is known for delivering a miserable experience.”
Other notable companies that had higher customer satisfaction scores than Comcast and TWC included Bank of America, perennially unpopular wireless carrier Sprint, health insurance giant Aetna and the Los Angeles Department of Water and Power. It’s unfortunate that ACSI didn’t ask how people felt about Skeletor, Gargamel and Cobra Commander, because we get the feeling that Comcast and TWC would have had lower ratings than them as well.