So I got two dozen roses for my birthday last week, which is wonderful. But they started to die almost immediately (not so wonderful). In fact, I weeded out half of them by the third day, they looked so bad. A lot of them died before they even bloomed.

And I did all the right things: trimmed the stems, soaked the roses in water, used that solution that’s supposed to extend their lives. What to do? I mean, you don’t want to call someone who sent you roses and complain, right? It’s not as if I didn’t appreciate the gesture, but they really did die fast.

I was looking at the bedraggled remains this morning and decided to contact 1-800-Flowers, which is where they’re from. Within a half-hour, they promised me a replacement delivery and a $20 credit. Now, that’s customer service!