One of my friends gave me a great microwave oven for my birthday three years ago, and I have to say, I loved it. It was more powerful than the previous one, it didn’t leave cold spots in my frozen food and it was just all-around great.
It died last night.
Part of the paint wore off near the door hinge, and when we used it last night, it shot sparks, arcs and sent a distinctive metallic burning smell through the kitchen and living room.
From what I read, it’s a rather common problem with this Pansasonic “The Genius Sensor 1300 Watt” model. People complain in the Amazon comments section that their previous microwaves lasted 20 years or so, and now you are considered “lucky” if they last two years.
One point of all these trade deals was that we’d get cheaper import items. Okay, so one of those old microwaves cost somewhere around $450. Divided by 20 years of service equals $22 a year. (We’ll just ignore their tendency to scatter loose microwaves from faulty door seals for the purpose of this comparison, because I can’t swear this new one was any better.)
This Panasonic microwave cost $150 and lasted three years, which means the effective cost was $50 a year. I’m not feeling as though we come out ahead on these deals.
And this has been my guiding principle in fighting with customer service departments everywhere: “If this product is supposed to be disposable, you should note that in the advertising.” I once sent a sofa back I had for a year, because the fabric was wearing away on the arms. “What, the fabric has a one-year term limit?” I said to their rep. I ended up getting a full refund, minus shipping.
When they try to sell me those extended warranties at the store, I look the clerk in the eye and say, “Are you telling me that your company isn’t going to stand behind this item if it breaks in a year? Because if you are, I’ll put it back right now.”
There should be more people like me. Fight with these people! Even if you lose, you’ll feel better.
I’m so tired of this disposable world we live in, where it’s assumed we have endless acres of land available to dump these crappy disposable products. The toxins pile up, and in the meantime, the corporations rule the world.