Yes, I know they give money to evil people. If I only bought things from saints, I’d live in a cell.
Anyway, an actual person from Overstock called me today and wasn’t reading from a script. She said she was sorry I was having so much trouble with my mattress (yes, I’m still sleeping on the couch) and wondered whether I wanted to return it.
I told her I actually love the mattress, these ozone machines were supposed to get rid of the fumes and that I would be quite thrilled if they refunded enough of my money to cover the cost. She said to see if the ozone machine works, and call me back to let her know.
Truly one of the best customer service experiences I’ve ever had!