4 thoughts on “Time-Warner customers

  1. I’ve worked in Call Center Hell and don’t doubt for one minute this happened. Most call centers have ridiculous rules and metrics. This is SO SAD!

  2. I feel sorry for the supervisor as well – he/she may have been under extreme pressure over call performance and under-trained in this type of situation. Nonetheless – you’d think basic empathy would have prevailed.

  3. Not all Time Warner sites are the same, I worked for Time Warner Cable in Queens, NY and the company trained, at their expense, several employees in CPR as well as using a defibrilator which is on site at all times.

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