My hosting company claims I crashed their server. This is their response to the latest trouble ticket my tech guy put in:
This issue is NOT related to your bandwidth allowance. The problem here is caused by one or more PHP scripts being simultaneously accessed on your site. On several occasions (particularly last night) these accesses brought the H17 server to a stand still, creating a load of over 250! Luckily we managed to restart Apache and disable your site before the server crashed.
If you are having problems with Spammers, it seems that that maybe the problem, as it is the Wordpress comments script that is being accessed here.
Unfortunately, we cannot allow your site back online without some sort of changes to it, so as to prevent this from happening again.
My guy responded:
As I mentioned in my ticket reply, I’m not sure what sort of changes you’d like me to make to the site as you have suspended my access to it - I can’t even make changes in Plesk. This does bring up another point however - comment spam is an ordinary occurance on any type of blog/forum and while that site does get it’s fair share, it’s certainly within normal limits for a site of it’s size. If an extraordinary event occured overnight, could you at least provide me with some details as to who or what has suddenly taken a normal level of comment activity to such an extreme level that it put your server out of comission, so that we can work on some type of a realistic solution to your problem. That would seem like a rational second step for a reliable hosting company who has suspended a long time customer’s domain without notice. You need to provide some support here beyond simply throwing your hands up in the air and hoping I’ll come up with an idea based on incomplete information.
Meanwhile, my tech guy’s wife was just admitted to the hospital, and I’m not sure how soon he’ll be able to resolve this. Sorry, guys.
