I wonder if any other companies are doing this. This is really shocking:
Los Angeles • The nation’s second-largest chain of rent-to-own furniture and appliance stores has agreed to pay $28.4 million to settle a case in which it allegedly violated California’s consumer protection and privacy laws, state Attorney General Kamala Harris said Monday.
Aaron’s Inc. overcharged customers, omitted important contract disclosures and installed software that could track the keystrokes of people who rented computers and even activate webcams or microphones to record users, according to a complaint filed by Harris’ office.
Last year, Aaron’s settled a case with the Federal Trade Commission over spyware installed on computers.
Aaron’s has about 75 stores in California, as well as 23 in Utah cities from St. George to Logan. It rents couches, appliances, electronics and other household merchandise.
“Aaron’s concealed its illegal privacy and business practices from customers in a deceptive attempt to avoid California’s robust consumer protection laws and increase its profits,” Harris said.
Those practices included charging a 10 percent “service plus” fee and improper late fees, according to the complaint.