If I had called them up, I would have yelled, cussed and started ranting. But, as a former call center employee, I know that isn’t really effective. So, I just send polite notes.
Dear Mortgage Company,
Last night I tried to give you money, like I always do through your website on the 28th. First, I got a message that my password was wrong. I changed it and I got the same message again. I told you the name of the street I grew up and then I was redirected to another mortgage payment site. Typed in my username and password 3 times and was locked out.
Reverend Al came on tee vee, so I suspended this frustrating exercise. I have to have my daily dose of preaching.
This morning, I pulled up the original website. Put in my username and password 3 times and was locked out. Changed the password and proceeded to “Speed Pay” (?) and completed my transaction.
I WANT y’all to have my payment every month in a timely manner. I use the Internets because it is (allegedly) convenient and the one time I mailed in a payment it “disappeared.” Your website is starting to give me the impression you just don’t want my money.
I think next time I have to go through all that nonsense; I’ll bypass it all and just mail you the freakin’ keys. K?
Your “Under Water” Customer,